Inbound Services

Inbound Services

What We Serve

Business Call Screening

With our live business call screening, our call center agents become your reliable gatekeeper, bouncer, and security guard – all in one. While there are calls you’ll always want to attend to, there are others that you’d rather avoid disruptions from. By providing us with specific screening criteria, each call can be assessed before transfer. You have the power to accept only the calls you desire, at your convenience, while we take care of messaging for the rest. Enjoy peace of mind and better call management with our tailored screening solutions.

Business Call Screening

With our live business call screening, our call center agents become your reliable gatekeeper, bouncer, and security guard – all in one. While there are calls you’ll always want to attend to, there are others that you’d rather avoid disruptions from. By providing us with specific screening criteria, each call can be assessed before transfer. You have the power to accept only the calls you desire, at your convenience, while we take care of messaging for the rest. Enjoy peace of mind and better call management with our tailored screening solutions.

Customer Service

With 24/7 customer service outsourcing, you never have to leave your customers waiting for answers. Exceptional customer support is vital for the success of any company. To thrive, keeping your customers happy is essential. Our live support goes beyond treating them as CRM records; it demonstrates the value you place on each individual. By utilizing Specialty’s call center services, you can ensure the delivery of amazing customer experiences round the clock.

Customer Service

With 24/7 customer service outsourcing, you never have to leave your customers waiting for answers. Exceptional customer support is vital for the success of any company. To thrive, keeping your customers happy is essential. Our live support goes beyond treating them as CRM records; it demonstrates the value you place on each individual. By utilizing Specialty’s call center services, you can ensure the delivery of amazing customer experiences round the clock.

Direct Response Call Center

Direct response marketing campaigns play a pivotal role in putting your brand in front of potential customers. They have the potential to expand your client base and boost revenue, but this success relies on your ability to manage a high volume of calls 24/7. To achieve this, partnering with the right inbound call center is a cost-effective solution. By doing so, you can provide seamless support for your infomercials or mailers, ensuring that every caller receives a prompt response, leading to increased sales for your business.

Direct Response Call Center

Direct response marketing campaigns play a pivotal role in putting your brand in front of potential customers. They have the potential to expand your client base and boost revenue, but this success relies on your ability to manage a high volume of calls 24/7. To achieve this, partnering with the right inbound call center is a cost-effective solution. By doing so, you can provide seamless support for your infomercials or mailers, ensuring that every caller receives a prompt response, leading to increased sales for your business.

Email Response Service

Never let important customer emails wait until tomorrow. Our call center agents are here to handle your emails even after business hours. No longer worry about urgent customer inquiries or service requests sitting in your inbox overnight. With our efficient email monitoring and response service, our system will regularly check your emails as per your preferences, and our live call center agents will promptly act based on your specified rules. Elevate your after-hours email response rates with Synergy Tele Services, providing your customers with timely assistance at any time.

Email Response Service

Never let important customer emails wait until tomorrow. Our call center agents are here to handle your emails even after business hours. No longer worry about urgent customer inquiries or service requests sitting in your inbox overnight. With our efficient email monitoring and response service, our system will regularly check your emails as per your preferences, and our live call center agents will promptly act based on your specified rules. Elevate your after-hours email response rates with Synergy Tele Services, providing your customers with timely assistance at any time.

Emergency Call Center

Business continuity is essential during any emergency. Whatever your industry, and whatever the emergency, clients and employees need a 24-hour, live connection to your organization. From emergency dispatch services to emergency response hotlines, Synergy Tele Services has the experience you need to keep you connected 24/7. No matter what the universe throws at you, we’ll be here to answer your calls.

Emergency Call Center

Business continuity is essential during any emergency. Whatever your industry, and whatever the emergency, clients and employees need a 24-hour, live connection to your organization. From emergency dispatch services to emergency response hotlines, Synergy Tele Services has the experience you need to keep you connected 24/7. No matter what the universe throws at you, we’ll be here to answer your calls.

Help Desk Call Center

Outsourcing your help desk keeps your small business’s customer service department open 24 hours a day! We can provide front-line tier-1 technical support or backup for your own in-house help desk team. Take the nightmare out of your support process and focus on growing your business instead.

Help Desk Call Center

Outsourcing your help desk keeps your small business’s customer service department open 24 hours a day! We can provide front-line tier-1 technical support or backup for your own in-house help desk team. Take the nightmare out of your support process and focus on growing your business instead.

Live Chat Outsourcing

Live chat customer service is the fastest, easiest way to answer consumers’ questions and keep them surfing your site. If you can’t be in front of your chat software 24/7, we can. If you want to open up live chat as a customer service channel, we can help. Outsourcing your chat support to Synergy Tele Services reduces shopping cart abandonment, increases sales, and leads to higher customer satisfaction ratings. What’s not to love?

Live Chat Outsourcing

Live chat customer service is the fastest, easiest way to answer consumers’ questions and keep them surfing your site. If you can’t be in front of your chat software 24/7, we can. If you want to open up live chat as a customer service channel, we can help. Outsourcing your chat support to Synergy Tele Services reduces shopping cart abandonment, increases sales, and leads to higher customer satisfaction ratings. What’s not to love?

Order Processing Services

Outsourced order processing services keeps your store open 24/7. Do you operate an e-commerce business? Run a catalog company? Have a retail store with a web component? Do you sell anything? Outsourcing your order processing to Synergy Tele Services keeps you open around the clock so you never miss a sale.

Order Processing Services

Outsourced order processing services keeps your store open 24/7. Do you operate an e-commerce business? Run a catalog company? Have a retail store with a web component? Do you sell anything? Outsourcing your order processing to Synergy Tele Services keeps you open around the clock so you never miss a sale.